Our Policies

Ticket Adherence

Attendance to our events is strictly by ticket only. Individuals must purchase tickets in advance and adhere to our ticketing policy, which states that tickets are non-refundable and non-transferable.

Kit List Compliance

Attendees are required to adhere to the kit and equipment list provided for each event. It is their responsibility to ensure they are fully kitted out with the necessary gear and equipment as specified.

Safety Instructions

By attending our events, participants agree to follow all safety instructions provided by our guides without exception. The safety of all participants is paramount, and attendees must comply with the guidance and directions given by our guides.

Guide Authority

Attendees acknowledge that our guides or partner organisations are responsible for their safety during the event. They must respect the authority of the guides and comply with any instructions or decisions made by them, including turning back if advised doing so. Failure to follow these instructions will result in removal from the event without a refund and may lead to a permanent ban from future events.

Respect and Safeguarding

Attendees are expected to conduct themselves with respect towards fellow participants, guides, and the surrounding environment. Any form of harassment, discrimination, or disrespectful behaviour will not be tolerated. Additionally, attendees must adhere to our communication guidelines and refrain from abusing our communication systems, including WhatsApp groups

Non-Tagalong Policy

Attendees are not permitted to bring friends, family, or other individuals to tag along on at events if they have not purchased a ticket. This policy ensures fairness, safety, and the integrity of our events.

By attending our events, participants agree to abide by the terms and conditions outlined in this attendance policy. Failure to comply with these terms may result in removal from the event without a refund and may lead to a permanent ban from future events.

We appreciate the cooperation of all attendees in upholding these policies to ensure enjoyable and safe experiences for everyone involved.

At The Ruh Collective, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who engage with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check in with us to ensure that you’re happy with any changes. By using our website or platforms, you’re agreeing to be bound by this policy.

If you have any questions regarding this policy and our privacy and data practices, please contact us directly.

Who are we?

The Ruh Collective is a not-for-profit movement created by individuals from the Muslims community bringing together diverse minds and experiences who care deeply about communities and the stories that shape us.

Data protection principles

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

• a) processing is fair, lawful and transparent
• b) data is collected for specific, explicit, and legitimate purposes
• c) data collected is adequate, relevant and limited to what is necessary for the purposes of processing
• d) data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
• e) data is not kept for longer than is necessary for its given purpose
• f) data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
• g) we comply with the relevant GDPR procedures for international transferring of personal data

Data collected

How do we collect information from you?

We obtain information about you in several ways, for example when you use our website, when you contact us about services, when you attend one of our events as a participant or volunteer, or if you register to receive one of our email updates. Personal data is kept securely within our HR/ Digital systems or in locked facilities.

What type of information is collected from you?

The personal information we collect might include some or all of the following: your name, job title, organisation name and address, home address, phone number, email address, IP address and information regarding what pages are accessed and when.

If you attend an event, or purchase a product or service from us, we will collect some financial data. If you book one of our events via Eventbrite, your card information is not held by us. It is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

• process orders that you have submitted
• carry out our obligations arising from any contracts entered into by you and us for business purposes
• seek your views or comments on the services we provide
• notify you of changes to our services
• send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our goods and services

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

• We will not sell or rent your information to third parties.
• We will not share your information with third parties for marketing purposes.
• We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and/or providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime
• We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps (with the aim to) ensure that your privacy rights continue to be protected.

Legitimate Interest Statement

Under the General Data Protection Regulation starting 25 May 2018, we have a number of lawful reasons that we can use (or ‘process’) your personal information. One of the lawful reasons is called ‘legitimate interests’. Broadly speaking legitimate interests means that we can process your personal information if we have a genuine and legitimate reason, and we are not harming any of your rights and interests.

These may include:

• For preventing fraud
• Direct marketing
• Engaging with community and voluntary sector representatives/organisations
• Enhancing, modifying or improving our services
• Use of media which was taken at an event and those within earshot were verbally informed and given opportunity to remove themselves or opt out
• Photography or video from an event organised by a third party, providing participants are verbally advised and given the opportunity to opt out

Your interests

When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Your rights

You have the following rights in relation to the personal data we hold on you:

• a) the right to be informed about the data we hold on you and what we do with it
• b) the right of access to the data we hold on you.
• c) the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’
• d) the right to have data deleted in certain circumstances. This is also known as ‘erasure’
• e) the right to restrict the processing of the data
• f) the right to transfer the data we hold on you to another party. This is also known as ‘portability’
• g) the right to object to the inclusion of any information
• h) the right to regulate any automated decision-making and profiling of personal data.

Use of ‘cookies’

Like many other websites, The Ruh Collective CIC website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your interest preferences. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices, or the content, of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Consent

Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data.

If you do not want to receive direct marketing communications from us about the work we do and our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

Data Protection Contact

In respect of our data protection activities or activities, please contact:

Email: [email protected]

Review of this policy

We review this policy regularly. This policy was last updated in 2025.

Introduction

Thank you for choosing to participate in an event facilitated by The Ruh Collective (TRC). Our activities are unique experiences, and we strive to ensure the utmost satisfaction for all participants. To maintain the integrity of our events, please familiarise yourself with our ticket policy, as outlined below.

Non-Refundable Tickets

Once purchased, tickets for any event are non-refundable under any circumstances, except in the event that the activity is cancelled by TRC (“Event Cancellation” section for details)

Strictly Non-Transferable Tickets

Tickets purchased for TRC events are non-transferable in every respect. This means:

1. The ticket purchaser must be the participant in the event.
2. Tickets cannot be transferred to another individual.
3. Tickets cannot be credited towards future events.

Identification may be required at the time of the event to confirm that the ticket holder matches the name on the ticket.

Charity Tickets

For events offering Charity Tickets, participants must meet the minimum fundraising terms set forth by the event organisers by the specified deadlines. Tickets purchased under these terms are only valid if the fundraising targets are met. Failure to meet the fundraising requirements will result in the cancellation of your ticket without a refund.

Event Cancellation

In the rare case that TRC needs to cancel an event, ticket holders will be notified as soon as possible, and a full refund will be issued. No other exceptions apply for the issuance of refunds.

Violation of Policy

Failure to adhere to this policy, including but not limited to non-compliance with safety instructions, may result in the forfeiture of your ticket, denial of entry to the event, and a permanent ban from future TRC events, without a refund.

We appreciate your understanding of our ticket policy. These rules ensure that the highest number of participants can enjoy our events in an organized and efficient manner.

Thank you for your cooperation.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Ruh Collective’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

‘The Ruh Collective’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is based in Gloucester, UK.

The Ruh Collective CIC is a Not for Profit registered in England and Wales.

The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the personal information may be stored by us for use by third parties.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).
• We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.